Refunds & Cancellations

Order cancellation

CoZeo Founder's Drop pre-orders cannot be cancelled once the payment has been successfully verified. Each order is included in our limited production batch based on confirmed pre-orders.

If your payment has been submitted but is still pending verification, you may contact us with your order number. Cancellation requests at this stage may be reviewed by CoZeo on a case-by-case basis and are not guaranteed.

Once your order has been dispatched or handed over to the courier, it cannot be cancelled.

Returns & exchanges on pre-orders

Our Founder's Drop products are produced in small batches against pre-orders. Therefore, returns and size exchanges are not accepted for pre-order products due to change of mind, incorrect size selection, or personal preference.

Please check the Size Guide carefully before ordering. If you are unsure about your size, we are happy to help you choose the right size over WhatsApp.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number along with clear photos and, where possible, an unboxing photo or short video showing the issue. We will review the case and, if approved, arrange a replacement or an appropriate refund.

Not eligible for return or exchange

The following are not eligible for return or exchange:

• Change of mind
• Incorrect size selected by the customer
• Personal preference
• Pre-order or made-to-order products
• Items that have been washed, worn or altered
• Items damaged after delivery due to customer handling
• Products returned without original tags
• Clearance or final-sale purchases

Refunds

Approved refunds are processed after the cancellation, defect, damage, or incorrect-item request has been reviewed and approved by CoZeo.

Refunds are made in Indian Rupees (INR / ₹) and will normally be returned using the payment method available for the original transaction.

For approved damaged, defective, or incorrect-item cases, CoZeo will determine whether a replacement or refund is the appropriate resolution.

Failed or duplicate payments

If money has been debited from your account but your payment was not successfully submitted or your order was not created, please contact us with your transaction reference and relevant payment details.

For manual UPI payments, please do not make another payment unless CoZeo support confirms that the original payment was unsuccessful.

How to raise a request

Write to us through the Contact Us page with your order number and photos or videos where relevant.

We aim to respond to requests within 24–48 working hours.